The kit includes a friendly how-to guide on how to start and finish the painting/glazing process.

If you would like to build your own ceramic shapes, have a look at our workshops section which takes you through the entire process from start to finish!

Glazes combine a few main ingredients such as silica, alumina and flux to achieve their shiny finish. The glazes in pansy pack are specially formulated for beginners use so they are water-based, non-toxic, lead-free, and food-safe. However please always take care and precautions by avoiding contact with your skin, eyes or mouth.

Technically, yes the ceramic wares are food-safe and can be put in the dishwasher, but like all handmade and glass objects, it’s best to hand wash them for their longevity and keep the shiny finish!

Great, we’d love to hear them! Feel free to send us an email hello@pansy-shop.com

Amazing - that’s such a cute idea! You can fully customise your packs by adding extra objects here, and extra glazes here! For bulk orders (25+ items) send us an email so we can arrange a better price for you!

It’s possible to allow your pieces to air dry and display them on your coffee table, but it is in its most fragile state so it’ll be damaged very easily with a small knockover, and is not water-proof at all! We would highly recommend at least bisque firing your pieces (which is already included in your kit cost, yay!)

Not yet! After the first bisque firing process, the clay is still porous and can absorb liquid, if you’d like to use your pieces as a vase, or small bowl - or anything that touches food, please follow the next steps to glaze your piece, which makes it super shiny, colourful, and strong!

It depends on what you are making and how thick/large they are! Generally speaking, you’ll be able to make at least two average-sized mugs or one big vase, or multiple smaller objects.

As gently as possible! Gently wrap up your creations with as much padding (tea towels, bubble wrap, tissue paper) as possible and then in a basket or shoe box. During transit avoid any bumps, sudden movements, or your items bashing against any hard surfaces. It’s a dangerous journey, be safe!

We’re re-designed our pansy packs so that the making and glazing can be done in one session, which means it only needs to be fired once in our kiln! It saves you a couple trips to pansy, as well as making the whole process more efficient. All the instructions about the process are included in the illustrated guide booklet inside of your pack.

If you don’t feel happy with your goods, we will happily issue a replacement or refund if returned within 30 days of receipt of your order in original and resealable condition. When living in The Netherlands you can drop your return at our store in Amsterdam, or send it back using your local postal service. The refund will only be applicable for the returned goods and shipping will be at own costs. All returned items must be unused, complete with original tags and/or packaging. We cannot take responsibility for items damaged or lost in the return transit.

Once the returned product is received in good order, we will refund the amount within 2 working days.

We accept secure payments with PayPal and credit cards. Unfortunately, our webshop is built on Squarespace which doesn’t offer iDeal payments just yet. We can arrange alternative payment possibilities like direct bank transfer or a tikkie, please contact us directly hello@pansy-shop.com

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